Focuses on verbal and non-verbal communication skills, listening actively, using positive language, and ensuring clarity in customer conversations.

Teaches techniques to stay calm and professional when dealing with angry, frustrated, or demanding customers, and how to de-escalate situations.

Covers how to answer calls professionally, transfer calls smoothly, take messages, and handle phone complaints effectively.

Equips participants with a structured method to receive, process, and resolve customer complaints respectfully and effectively.

Focuses on verbal and non-verbal communication skills, listening actively, using positive language, and ensuring clarity in customer conversations.